Support Information

Huckstep & Associates believes in responsive and consistent Customer Service.

It is our written goal “To advance our firm to THE source for information, assistance and support for the nonprofit community in all of the areas in which we work.” In striving toward this goal, we have become a valued resource for services to the nonprofit community who value the fact that we strive always to improve their capacity in all areas. We continuously strive to understand our clients better than the competition.

As a firm, we have an extensive understanding of the non-profit industry and certainly possess the necessary resources and commitment to support your organization. We pride ourselves on this level of support, both in terms of response time and knowledge. Currently, we provide our clients with the following avenues for support:

We also offer an annual system review to our clients. Our work during this process will be to review client use of the Sage MIP Fund Accounting system, recommend ways to improve operations through new or under-utilized features, and recommend additional modules that can streamline operations of the organization. We will provide a written report of our findings and recommendations upon conclusion of our work. Oftentimes there is simply too much to learn in the beginning of a new software implementation, therefore we use continuing follow-up support, including the annual system reviews, to ensure that you implement the system at 80-90% of its capability.

We appreciate the opportunity to be of service to your organization!